Need to manage your subscription or have questions? We have you covered, Buddy-style. This policy explains how you can manage, modify, or cancel these types of purchases.
How Subscriptions Work:
When you purchase a subscription, you'll receive automatic repeat deliveries based on the duration and frequency you select at checkout (e.g., monthly, quarterly). Your payment method will be securely stored and charged automatically for each recurring delivery.
Cancelation Terms:
You may cancel your subscription at any time with no cancellation fees. To avoid being charged for the next delivery, you must cancel at least 48 hours before your next scheduled billing date. Once we process a payment, we cannot reverse it, but you may return the item according to our Refund Policy.
How to Cancel or Modify:
- Log into your account and navigate to "My Subscriptions"
- Click the link in any order confirmation email to access your subscription settings
- Contact our subscriptions support team at subscriptions@igottabuddy.com
Billing Notifications:
You will receive an email reminder 3 days before each scheduled payment. This email will include your upcoming charge amount and next delivery date.
Auto-Renewal:
Some subscription plans may auto-renew at the end of their initial term (this will be clearly indicated at checkout). You will receive an email notification 7 days before any auto-renewal occurs, giving you time to cancel if you don't wish to continue.
Payment Failures:
If a payment fails, we'll attempt to charge your payment method up to 3 times over 10 days. You'll receive email notifications about failed payments. If all attempts fail, your subscription will be paused, and you'll need to update your payment information to resume.
Refunds:
Subscription cancellations are effective at the end of the current billing period. We do not offer pro-rated refunds for partial subscription periods. See our Returns Policy for information about returning shipped products.
Additional Terms
Confirmation:
You will receive email confirmation whenever you cancel a subscription, pre-order, or initiate a return for a try before you buy item.
Changes to This Policy:
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our subscription services after changes constitutes acceptance of the revised policy.
Related Policies:
For more information, please review our Refund Policy, Terms of Service, and Privacy Policy.
Common Questions
Why should I start a subscription?
Why wrestle with remembering to reorder? Subscriptions are like having a buddy for your essentials. Less hassle and makes life just a little bit easier.
Can I pause or skip a delivery?
Life happens. Pause your subscription anytime or skip an individual order when you need to. Just make your changes from your account before your next order processes.
Can I speed up my next delivery?
Need your items sooner? Order now to get your next delivery right away. Manage it all from your account.
How do I update my billing or shipping address?
Update your payment method, billing address, or shipping address anytime from your account. All future orders will reflect your changes.
Can I buy items without a subscription?
Absolutely. One-time purchases are always available. Subscribe only if it makes your life easier.
What if I want to cancel my subscription?
No problem. Cancel anytime from your account with a few clicks. No fees, no hassle.
Need Help?
Customer Service:
Email: subscriptions@igottabuddy.com
Hours: Mon-Fri (Non-Holiday), 8AM-5PM EST
Response Time: We typically respond within 24 hours on business days
When contacting us about a subscription, pre-order, or try before you buy purchase, please include your order number for faster assistance.
This policy applies to all purchases made through iGottaBuddy.com. If you have questions not addressed here, please contact our Customer Service Team.
