This policy is effective as of 10/06/2026.

At iGottaBuddy.com, we understand that sometimes things don't work out as planned. That's why we have a straightforward returns and exchanges policy in place to ensure your satisfaction. Whether you received a defective product, the wrong size, or simply changed your mind, we've got you covered.

● You may return any unused, unopened, unworn, unwashed, undamaged, or unaltered merchandise within 30 days from the date your order was shipped for a refund of the item price.

● Shipping is non-refundable on all returns. If your shipping was free, we reserve the right to withhold up to $9.95 to cover return shipping (does not apply to exchanges).

● We offer exchanges for the same item in a different variant when we are notified of the request within 30 days from the date your order was shipped.

● Refunds are issued only for items returned to us following the process below. Items that are kept by the customer are not eligible for a refund.

What's included in your order

Each order includes only the items, quantities, and variants shown in the product listing and on your order confirmation. Please review your cart and order confirmation carefully before completing your purchase.

Free gifts and bonus items

From time to time, we may include free gift/bonus items with qualifying orders. These items are valued at current MSRP for reference only. They have no cash value and cannot be refunded, credited, exchanged for cash, or applied toward the purchase price of any order. These items are also only offered while supplies last, and we reserve the right to substitute an item of equal or greater MSRP.

If a free gift/bonus item was not included with your qualifying order, please contact us within 7 days of delivery. Missing free gift/bonus items are not eligible for a refund. If you return a purchased item that qualified for a free gift/bonus item, the free gift/bonus item must be returned with it, or its MSRP will be deducted from your refund.

Missing, incorrect, damaged, or defective items

If an ordered item is missing or you received the wrong item, please contact our Customer Support Team within 7 days of delivery and we will make it right.

If you receive an item that is damaged or defective, please contact our Customer Support Team within 72 hours (3 DAYS) of delivery. Depending on the product and availability, we will offer a replacement or a refund. We'll cover the cost of getting the package back to us; however, shipping fees on the original order are not refunded.

Final Sale items

Final Sale items cannot be returned or exchanged. Final Sale items include: digital gift cards, and any items tagged as "Final Sale" on our website. All custom and personalized orders are final.

For hygiene reasons, soap and other bath and body products cannot be returned once opened or used.

How to return or exchange an item

To initiate a return or exchange, please follow these simple steps:

1. To ensure you receive the correct return credit amount, you MUST request a return authorization for each order/item you are sending back.
2. Contact our Customer Support Team at support@igottabuddy.com. Our friendly representatives will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item securely, making sure to include all original tags and packaging. You must include the return authorization slip and the invoice for ALL orders/items being returned.
4. Ship the item back to us using a trackable shipping method. All returns must be shipped by either USPS, UPS, FedEx or DHL. We will not accept returns from any other shipping company. You must email the tracking number for your return to support@igottabuddy.com, referencing your RMA number. Returns are credited only once tracking confirms delivery to us. We are not responsible for returns that are lost, damaged in transit, or shipped without tracking, and they cannot be credited. The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.
5. Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If everything checks out, we will process your refund or exchange.

If you prefer to exchange your item for a different size, color, or style, our Customer Support Team will assist you in finding the perfect replacement. Exchanges are subject to availability, and any price differences will be handled accordingly.

Holiday extension for Returns & Exchanges.

Returns for purchases made between November 1 and December 14th will be accepted until January 15th. Purchases made after December 14th are subject to the regular 30 day return window.

How long does it take to process the return?

Please allow 7-10 days from the date we receive your item(s) for your return to be processed. You will receive an email confirmation when complete.

How long does it take to receive my refund?

Once you receive an email confirming that your return has been processed, the refund will be issued to the payment method used during checkout. Processing times may vary depending on your bank or card issuer.

Can I return an item that was a gift?

Of course! Sometimes others will pick out a gift for us that we can't use or don't like. You still have 30 days from the date the item was shipped to the original purchaser to mull it over, but labels and original packaging need to be intact. Returned gifted merchandise will be processed for an I Gotta Buddy Digital Gift Card ONLY.

Problem with your order? Contact us first.

If anything is wrong with your order, we ask that you contact us at support@igottabuddy.com before contacting your bank or card issuer. We respond to every request and will work with you to resolve the issue under this policy.

If a payment dispute or chargeback is filed without first contacting us, for items that were received and not returned, or for a return without tracking showing delivery to us, we will respond to the dispute with your order details, delivery confirmation, communications, and this Refund Policy. Refunds are handled through the return process described above.

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For any further questions or concerns regarding our returns and exchanges policy, please don't hesitate to reach out to our Customer Support Team. We are here to ensure your shopping experience at iGottaBuddy.com is nothing short of exceptional.