At iGottaBuddy.com, we understand that sometimes things don't work out as planned. That's why we have a hassle-free returns and exchanges policy in place to ensure your satisfaction. Whether you received a defective product, the wrong size, or simply changed your mind, we've got you covered.

●  You may return any unused, unopened, unworn, unwashed, undamaged, or unaltered merchandise within 30 days from the date your order was shipped for a full refund.

●  Shipping is non-refundable on all returns. If your shipping was free, we reserve the right to withhold up to $9.95 to cover return shipping (does not apply to exchanges).

●  We offer exchanges for the same item in a different variant when we are notified of the request within 30 days from the date your order was shipped.

If you receive what you believe to be a defective item, you typically have the option to return it for a refund, replacement, or repair, depending on the product and availability. Items damaged or defective may be returned by contacting our Customer Support Team within 72 hours (3 DAYS) of receiving the damaged item. We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

Final Sale items cannot be returned or exchanged. Final Sale items include: digital gift cards, and any items tagged as "Final Sale" on our website. All custom orders are final.

To initiate a return or exchange, please follow these simple steps:

1. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back.
2. Contact our Customer Support Team at support@igottabuddy.com. Our friendly representatives will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item securely, making sure to include all original tags and packaging. You must include the return authorization slip and the invoice for ALL orders/items being returned.
4. Ship the item back to us using a trackable shipping method. All returns must be shipped by either USPS, UPS, FedEx or DHL. We will not accept returns from any other shipping company. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item.
5. Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If everything checks out, we will process your refund or exchange.

If you prefer to exchange your item for a different size, color, or style, our Customer Support Team will assist you in finding the perfect replacement. Exchanges are subject to availability, and any price differences will be handled accordingly.

Please keep in mind that certain items may not be eligible for return or exchange due to hygiene reasons or if they have been personalized.

Holiday extension for Returns & Exchanges.

Purchases made between November 1 and December 14th will be accepted until January 15th. Purchases after December 14th are subject to the regular 30 day return window.

How long does it take to process the return?

Please allow 7-10 days from the date you ship your item(s) back for your return to be processed. You will receive an email confirmation when complete.

How long does it take to receive my refund?

Once you receive an email confirming that your return has been processed, the original purchase amount will be refunded to the payment method used during checkout. Processing times may vary depending on your bank or card issuer.

Can I return an item that was a gift?

Of course! Sometimes others will pick out a gift for us that we can't use or don't like. You still have 30 days from the date the item was shipped to the original purchaser to mull it over, but labels and original packaging need to be intact. Returned gifted merchandise will be processed for an I Gotta Buddy Digital Gift Card ONLY.

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For any further questions or concerns regarding our returns and exchanges policy, please don't hesitate to reach out to our Customer Support Team. We are here to ensure your shopping experience at iGottaBuddy.com is nothing short of exceptional.